Tebra uploads in "In Progress" status for an unexpected amount of time

Incident Report for RethinkBH

Resolved

Requests are processing at the expected rate.
Posted May 15, 2026 - 16:09 EDT

Investigating

We have received several reports of Billing Export uploads to Tebra remaining unprocessed and in the "In Progress" status since yesterday. We are investigating this issue and working with Tebra to ensure all reports will be processed as quickly as possible. Please hold on uploading reports as this will cause further delays in the processing.
Posted May 15, 2026 - 09:09 EDT
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