Monitoring - A fix has been identified. Users who were not able to log in / receiving invalid credentials / locked account will need to reset their password prior to attempting to log in.
To do this:
Go to https://webapp.rethinkbehavioralhealth.com/Healthcare#/Login
Enter in your Username on File
Select NEXT
Select "Forgot your password?"
Enter in the email address on file for your profile
Select SUBMIT
Follow the link in your inbox (please check spam or junk folders if not seeing this in your inbox).
If you are utilizing password management systems, please update your password management systems with your new password
Sep 10, 2026 - 13:06 EDT
To do this:
Go to https://webapp.rethinkbehavioralhealth.com/Healthcare#/Login
Enter in your Username on File
Select NEXT
Select "Forgot your password?"
Enter in the email address on file for your profile
Select SUBMIT
Follow the link in your inbox (please check spam or junk folders if not seeing this in your inbox).
If you are utilizing password management systems, please update your password management systems with your new password
Sep 10, 2026 - 13:06 EDT
Investigating - We are currently investigating an issue where users utilizing the legacy app are being locked out of their account when attempting a log in.
Sep 10, 2026 - 09:36 EDT
Sep 10, 2026 - 09:36 EDT
Investigating - We are currently receiving reports of the old mobile app redirecting users to a blank home page when using the RethinkBH app or being unable to login while offline. We are investigating this issue and working on a resolution as quickly as possible.
Apr 21, 2026 - 12:16 EDT
Apr 21, 2026 - 12:16 EDT