LiveChat Vendor Disruption

Incident Report for RethinkBH

Resolved

This incident has been marked as resolved by our Vendor and we are noticing improvements in service. We will continue to monitor this service with our Vendor.

Posted Jun 29, 2026 - 14:44 EDT

Investigating

Our Vendor for LiveChat is currently experiencing issues resulting in the Rethink LiveChannel being unavailable. We are actively in communication with them and will resume LiveChat services once the system is fully operational. In the interim, our support agents are available via our ticketing form or phone calls. For more support options, please see: https://www.rethinkbehavioralhealth.com/support/#

Posted Jun 26, 2026 - 11:03 EDT